Returns Policy

Returns Policy:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless there are exceptional circumstances.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. If the goods were delivered strapped to a pallet then they should be resecured to the pallet so that they can be safely collected and shipped by our third party hauliers. Third party hauliers will not assume responsibility for repackaging items. If the goods arrive back damaged as a result of insufficient packaging then the value of the refund may be reduced.

Several types of goods are exempt from being returned. For example, perishable or used / contaminated goods cannot be returned.

To complete your return, we require a receipt or proof of purchase. This may be in the form of an invoice. 

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is used, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will use fair judgement and our best discretion to determine if we can grant a full refund. We will also notify you of the approval or rejection of your refund, and the reason for any rejection.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Once we have authorised the refund the banking system should typically submit the refund according to their standard procedures, typically 2-3 working days, but the latter is beyond our sphere of influence.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@plasticsol.com.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@plasticsol.com and send your item to:
Plastic Solutions (Aldridge) Limited, Merchants' Way, Aldridge, West Midlands WS9 8SW, GB.

Shipping

To return your product, you should send your product to:
Plastic Solutions (Aldridge) Limited, Merchants' Way, Aldridge, West Midlands WS9 8SW, GB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.